My Chat Bubble is missing

Log in to Campus and look for the Chat Bubble.

Log out, refresh your browser, and log back in.

Go to Campus.

Copy the URL and paste it into a different browser such as: Firefox, Safari, Microsoft Edge, or any other browser to see if this solves the issue.

If you have installed the Masterschool Chrome Extension (Campus) on multiple browsers, please make sure to remove it from any browsers that are not Chrome.

After removing the extension from other browsers, such as Brave, Microsoft Edge, or Firefox, open the Chrome browser and check if the Chat bubble appears.

Access browser settings and locate the settings menu, usually represented by three vertical dots or lines in the top-right corner of the browser window. Click on this menu to open a drop-down list.

Look for "Extensions" in the settings menu. Click on the appropriate option to access your installed extensions.

A tab will open, displaying a list of all the extensions installed in your browser. Scan the list to identify the ad blockers or any other extensions causing access issues.

Disable or remove the problematic extensions

After disabling or removing the problematic extensions, close your browser and reopen it. This step ensures that the changes take effect.

Open your Chrome browser.

Access browser settings: Look for the settings menu, usually represented by three vertical dots or lines in the top-right corner of the browser window. Click on this menu to open a drop-down list.

Navigate to settings

Find the privacy and security section

Within the privacy or browsing data section, you should find options to clear cookies and cache. It may be labeled as "Clear Browsing Data," "Clear History," or similar. Click this option.

A new window or dialog box will appear, allowing you to customize the data you want to clear. Select the checkboxes for "Cookies" and "Cached Images and Files." You can also choose the time range for which you want to clear the data, such as the past hour, day, week, or all time.

Once you have selected the desired options, click the "Clear" or "Delete" button to initiate the clearing process. This may take a few moments, especially if you have a large amount of data to clear.

Open your Chrome browser.

Look for the three vertical dots in the top-right corner of the browser window, which represent the Chrome menu. Click on the menu to open a drop-down list.

Hover over the "Help" option. This will expand another menu. On that menu, click the "About Google Chrome" option. This will open a new tab displaying information about your Chrome browser.

Chrome will automatically check for updates and display the current version. If an update is available, it will begin downloading and installing it.

After the update is complete, you will see a button that says "Relaunch" or "Restart." Click this button to close and reopen Chrome. This step is necessary for the changes to take effect.

Depending on your device, open the settings menu.

In the settings menu, look for an option related to networks or connections. It may be labeled as "Network & Internet," "Wireless & Networks," or similar. Tap this option to proceed.

Within the network or connection settings, you should find a subsection specifically for VPN settings. Tap on the VPN option to access the VPN settings.

In the VPN settings, you will see a list of installed VPN apps or configurations. Look for the VPN that is currently active or enabled. A toggle switch or a connected status usually indicates it.

Dismiss or disable the VPN, tap on the toggle switch next to the active VPN. This will turn off the VPN connection.

Please note that the steps may vary slightly depending on your device and operating system. Additionally, if the VPN was installed as a separate app, you may need to access the app itself to dismiss or disable it. Consult the documentation or support resources for your specific VPN app if you are unsure how to disable it.